Frequently Asked Questions

1.What types of accommodations do you offer?
-We offer a variety of PG accommodations including single rooms, shared rooms, and dormitory-style arrangements. Some PGs come with additional amenities like meals, Wi-Fi, laundry, and housekeeping.
2.How do I book a PG through your service?
-You can book a PG by contacting us directly or through our website/app. Once you choose a PG, we’ll guide you through the booking and payment process.
3.What payment methods are accepted?
-We accept various payment methods including UPI, and digital wallets. You can choose the payment method that is most convenient for you.
4.Do I need to pay any advance or deposit?
-Most PGs require a security deposit along with the first month’s rent. The deposit amount varies depending on the PG and location. We will inform you of any deposit requirements during the booking process.
5.Is there any service charge for using your platform?
-Yes, we charge a nominal service fee for helping you find and book your PG. The exact fee will be communicated to you before you finalize your booking.
6.How do you verify the PGs listed on your platform?
-We conduct thorough checks to verify the authenticity and quality of each PG listed on our platform. This includes background checks, visits, and reviews from previous tenants.
7.What if I face any issues after moving in?
-We offer post-booking support to help you with any issues or concerns that may arise after you move in. You can reach out to our customer support team for assistance.
8.Can I cancel my booking?
-Yes, you can cancel your booking, but the cancellation policy depends on the specific PG’s terms. Some PGs may offer a full or partial refund, while others may have a non-refundable policy.
9.How do I get a refund if I cancel my booking?
-If you are eligible for a refund based on the PG’s cancellation policy, we will process your refund within [5 working days]. The refund will be credited to your original payment method.
10.What if I want to change my PG after moving in?
-If you wish to move to a different PG after moving in, we can assist you in finding a new place. However, any financial implications, such as forfeiture of deposit, depend on the original PG’s terms.
11.How can I contact customer support?
-You can contact our customer support team via phone, email, or live chat on our website. We are available [mention hours/days] to assist you with any queries or issues.
12.Do you offer assistance with relocation?
-Yes, we can assist with your relocation by connecting you with reliable movers and packers. This service is optional and comes with an additional cost.
13.Can I schedule a visit to the PG before booking?
-Yes, you can schedule a visit to any PG before making your booking. We recommend visiting the PG to ensure it meets your expectations.