1. Introduction
This document is an electronic record under the Information Technology Act, 2000, and sets forth the terms and conditions for using the FMPG platform, operated by DTwelve Spaces Private Limited. It applies to all users of the website and mobile applications.
2. Agreement to Terms
By accessing or using the FMPG platform, you agree to be bound by these terms. If you are a minor (under 18 years), your use must be supervised by a parent or guardian who agrees to these terms. Continued use after any changes to the terms indicates your acceptance of the updated terms.
3. User Eligibility & Security
You must be 18 years of age or older to create an account. If you are under 18, you must have parental consent to use the platform. We reserve the right to terminate any account or refuse access if you provide false information or violate applicable laws.
You are responsible for keeping your account credentials secure. Any activity under your account is your responsibility. Notify us immediately if you suspect unauthorized use of your account.
4. Bookings & Payments
Booking Confirmation: All bookings made through the platform are subject to availability and confirmation by the property owner. Once your booking is confirmed, you will receive a confirmation email with the details of your stay.
Payment Terms: Payment for bookings must be made as per the payment schedule provided during the booking process. Failure to make timely payments may result in cancellation of the booking.
Refund Policy: Refunds, if applicable, will be processed according to our refund policy. Please note that booking fees, service charges, or certain deposits may be non-refundable.
5. Tenant Responsibilities
Tenants are responsible for maintaining the cleanliness and good condition of their rented space. Any damage to the property caused by the tenant will be the tenant’s responsibility to repair or compensate.
Tenants may be responsible for paying for utilities such as electricity, water, and internet, unless otherwise specified in the rental agreement. Tenants must report any maintenance issues to the property owner promptly.
6. Property Owner Responsibilities
Property owners are responsible for providing the amenities and services as advertised in the listing. This includes ensuring that the property is clean, safe, and habitable at the start of the tenancy.
Property owners must address any maintenance or repair requests in a timely manner to ensure the comfort and safety of the tenant.
7. Security Deposits
Some bookings may require a security deposit, which is refundable at the end of the tenancy, subject to the condition of the property and compliance with the terms of the agreement.
The property owner may deduct from the security deposit for unpaid rent, damage to the property, or other breaches of the agreement. The remaining balance, if any, will be returned to the tenant within the timeframe specified in the rental agreement.
8. Termination & Eviction
The rental agreement may be terminated by the property owner if the tenant violates any terms of the agreement, including non-payment of rent, property damage, or illegal activities.
In the event of termination, the tenant may be required to vacate the property within a specified period. Failure to vacate may result in legal action to enforce eviction.
9. Limitation of Liability
FMPG will not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, including loss of profits, data, or reputation.
FMPG's maximum liability to any user for any claim arising out of or related to the use of the platform is limited to the amount paid by the user, if any, to FMPG in the 12 months preceding the claim.